Section: Customer services Vacancy 1450

Post:Bilingual Regional Customer Services Mgr-at Heineken

Salary contractual

Requirements and conditions

Age:

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Gender

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Education:

Work schedule:

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Work place:

London

The announcement text:

The Company

Heineken (www.heineken.com) is one of the world’s leading consumer and corporate brands for more than 130 years. It confronts directly the challenges in many of their markets to deliver organic profit growth, but also focuses on building the long term future of their brands and business. One of their key focuses is driving the growth of their brands and improving their financial performance and ensuring that acquisitions, partnerships, and distribution strategies create value. In April of 2008, the acquisition of Scottish & Newcastle was finalized. The focus is also on enabling employees to use their potential and building a true performance based culture. Heineken is one of the world’s greatest brewers and is committed to remaining strong and independent. With 54,000 employees worldwide and headquartered in Amsterdam, Netherlands, Heineken has roughly 119 breweries in more than 65 countries.

The Regional IT Customer Service Manager will be responsible to manage a practical hands on role of the daily delivery of quality services for the user workplace environment across the region, including desktop, laptop, blackberry, VPN remote access, voice, internet, conferencing and other IT services. The ideal candidate will be a technically competent, hands-on self starter with strong communication skills. He/she must work with multiple project teams simultaneously and thrive in a high performance, and very fast-paced, dynamic environment.

In addition, this position will play a critical role in a current initiative to centralize and standardize infrastructure and support across a newly formed Regional IT organization to include US, Canada, Caribbean, Central America & Latin America.

RESPONSIBILITIES

• Provide high quality and professional desktop customer service across region in a dynamic and fast-paced environment. Provide quick response and follow-up to issues, while maintaining excellence and flexibility in solving problems.

• Roll-out new services as required across region.

• Perform problem and incident mgmt activities.

• Perform and provide system performance monitoring. Provide pro-active recommendations for improvement to mgmt.

• Coordinate and follow-up with global and regional service teams. Coordinate the communications of important service status and information across all IT and user groups ensuring that communications are consistent, targeted, and appropriate to the audience and that key stakeholders are kept appropriately informed.

• Work closely with IT Operations team to test new services and solutions

• Maintain, configure and ensure all desktop and related equipment is operating properly and adheres to corporate polices for functionality and security.

• Monitor and manage the installation and application of appropriate technical updates and patches for workplace in order to ensure security and stability of the overall environment.

• Manage & Track IT assets, including hardware, software and IT service contracts. Utilize asset mgmt tools in order to efficiently manage and optimize the total cost of ownership.

• Manage the upgrade and packaging process of software thru the use of IT tools and services.

• Maintain and develop IT Store catalogue of assets, services and best practices.

• Participate in global and regional IT initiatives and projects.

• Ensure an open attitude to new and innovative technology solutions and leverage effective engagements with third party partnerships where appropriate.

REQUIREMENTS:

• 5 years of experience in IT with a minimum of 3 years in a customer service role

• Demonstrated record of success with providing IT services for a remote customer group, 500+ users.

• Progressive and extensive IT technical and operational knowledge of the desktop environment including Windows, LAN/WAN, Remote Access, Virtualization, Security, Internet, Software Distribution, Imaging and Asset mgmt technologies, MS Office & standard user productivity tools, etc.

• Strong knowledge and understanding of the ITIL standards.

• Results driven, ability to wear multiple hats.

• Excellent communication and interpersonal skills.

• Ability to simultaneously maintain a big picture view while being detail oriented.

• Energetic individual, who welcomes challenge and is able to work in a fast-moving, quick response, demanding, flexible environment.

• Flexible, willing to accept business and technology change. He/she must be a team player, capable of independent work, study and analysis.

• Possess excellent verbal and written communication skills and be able to build and maintain effective business relationships.

• A minimum of a Bachelors Degree in Computer Science, Business, or related field.

• Fluency in Spanish language is required.

Location: White Plains, NY

Compensation: 85-105k plus 20 % target bonus, 401k, medical benefits and more

Principals only. Recruiters, please don`t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Contact information

Employer:

Инком

Email:

Jobs@Utleys.com

Phone:

Publication date: 2010-01-04 07:13:59

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Section: Customer services Vacancy 1450

Vacancies in Stoke-on-trent

Resumein Stoke-on-trent

Section: Customer services Vacancy 1450

Vacancies
in Stoke-on-trent

Resume
in Stoke-on-trent